Information that we collect about you: 

Three Valleys Osteopathy Clinic collects personable identifiable information to enable us to provide our service to you.  We ask for your name, date of birth, telephone number, email address, and certain other personal details.  During our treatment process we will also ask further questions that we will make notes on regarding your health and current issues.

When an individual discloses personal information about themselves verbally, in writing or electronically, they consent to Three Valleys Osteopathy Clinic using the information to assist in providing our services.

Personal data is only collected from our website/email if provided to us via the user (eg online enquiry, newsletter sign up) and therefore has been provided with consent.

How we may use this information: 

We use your personal information to ensure the care and information we provide is the best for you.  We comply with the legal requirements of the General Osteopathic Council and the Institute of Osteopathy.

The legal basis for the collection, processing and storage of personal data are:  patient consent, provision of a service/contract, vital interests of the data subject.  That includes things like:

  • Keeping your medical records so that we have knowledge of your condition and previous episodes.
  • Communicating with other health professionals, when this is of benefit to you.
  • Keeping in touch with you so that you know what skills we can offer to help you.
  • Auditing our processes and care to enable us to see where we can improve.

Do we share your information? 

Generally no, we only share information where required by law.

If communicating with external health professionals we will ask your permission.

Personal data may be shared within our team to improve the quality of your care.

Where do we store your information?

All medical notes are stored in locked cabinets.

All typed information is printed and filed with the medical records once it has been dealt with.

Personal information is stored within our diary management system (PPS).

All computers and IT systems are protected by password and anti-virus software.

How do we protect your information?

We take the protection of your information very seriously and have internal policies and appropriate security features in place to help prevent unauthorised access.

The transmission of information via the internet and email is not completely secure and therefore transmission via our website or email is at your own risk.

For Subject Access Requests or any information on how we store your data, please contact us on 07968 562 943.